Our commitment is not only to provide reliable and outstanding products but also to ensure the best service and give you reliable, up-to-date infos to help you make the safest choice.
All our retailers follow a mandatory training course to acquire the essential knowledge and expertise to sell and install Harman stoves.
In 2003, we decided to apply for Technical Approval with the CSTB – the French Scientific and Technical Center for Building – in order to establish a set of basic and precise installation rules.
You can view this Technical Approval on the French Website CSTB :
http://www.cstb.fr/pdf/atec/GS14-O/AO131937.pdf
After two years of hard work and thanks to our teamwork with Poujoulat- the number 1 manufacturer of metal pipes in Europe- we finally obtained the validation of this Technical Approval
DTA No. 14/13-1937 Cogra / Harman
A close partnership was born between our company and the Poujoulat Group.
Our mutual goal in this partnership was to bring together our skill and expertise, with a view to promote and develop the market for wood pellet stoves in France.
Poujoulat also hold a Technical Assessment for their PGI / PGA range of concentric conduits suitable for the installation of wood pellet stoves.
DTA No. 14/13-1943 Poujoulat PGI
HARMAN STOVES MUST BE INSTALLED BY TRAINED DEALERS QUALIFIED TO INSTALL STOVES IN COMPLIANCE WITH ATEC REGULATIONS COGRA / HARMAN
Customer Service:
In addition to performance and manufacturing quality, Harman stoves provide a 6-year warranty (3 years for electrical and mechanical parts).
Cogra Corp offers fast and reliable service to its customers thru its retailers network for all spare parts. All parts are delivered within 48 hours maximum.
Most of our retailers keep a complete set of spares and can be at your place within 48 hours.
We keep a permanent stock of spares to cater for fast repairs on more than 500 appliances.
